Global Freight Solutions

Automating supply chain transparency with a bespoke logistics CRM

Custom customer relationship management system for supply chain

About the project

A leading freight forwarding company required a specialized CRM to manage complex international shipments, track cargo statuses, and communicate with global vendors.

Off-the-shelf CRMs were too rigid for the nuanced workflows of international logistics. We engineered a ground-up solution tailored specifically for freight tracking, customs documentation, and vendor relationships.

Industry

Logistics

Services

Custom SoftwareCRM DevelopmentLogistics Architecture

Challenge

The company was operating out of massive Excel sheets, causing critical delays in updating clients about their cargo status.

Our process

We moved from initial discovery to high-pressure sustained product design and development, shaping the public brand and the core engineering tool.

01 · Workflow Mapping

02 · Database Architecture

03 · Iterative Development

Results

300+
Daily ShipmentsTracked simultaneously without performance drops.
80%
Fewer CallsDrop in client inquiry calls due to the self-serve tracking portal.

Our approach

We shaped a fast, flexible workflow grounded in modern web technologies. This allowed us to progress quickly, even as the platform and requirements evolved.